Terms of Service

1. Agreement and scope

These Terms of Service govern the website, CRM, messaging, automation and related services provided by High Tech Computer Solutions LLC, doing business as High Tech Computer Solutions ("HTCS," "we," "us" or "our"), to the customer identified in an accepted proposal, order form or service agreement (the "Order"). "You" means that customer and the authorized users acting on its behalf.

By affirmatively accepting these Terms during signup or entering into an Order that incorporates them, you agree to this agreement. If you accept for a business, you represent that you have authority to bind that business. You must be at least 18 years old. Our paid services are offered for business use.

Your Order identifies the services, platform, deliverables, fees, usage allowances, billing period and any special commitments. A signed Order may expressly modify these Terms for that Order, subject to mandatory law and third-party rights. A separately signed data processing agreement controls conflicting provisions about the processing of customer personal data.

The base-plan pricing and subscription website license below apply to the subscription plan. A separately quoted one-time website build or other project follows the pricing, deliverables and ownership rights expressly stated in its accepted Order.

2. Services and project scope

We provide only the services included in your Order. These may include website design and hosting, maintenance, CRM access, forms, calendars, texting, email tools, integrations, workflows and AI-assisted features. Purchasing one service does not include every feature offered by HTCS or an underlying platform.

The Order should specify page counts, content responsibilities, revision rounds, maintenance allowances, support scope and any launch milestones. New features, additional revisions, extensive content work and changes to the agreed scope require a separately accepted quote.

Our typical target is to launch your website within a few days after receiving the content, access and approvals needed for the agreed scope. This is an estimate; any specific launch commitment will be stated in your Order. Complex requests, scope changes, delays in customer materials or approvals, and issues with domains or connected services can affect timing. We will discuss material schedule changes with you.

3. Your responsibilities and account security

You must provide accurate business information, lawful content and the access reasonably needed to perform the work. You are responsible for reviewing and approving your business details, website claims, pricing, campaigns and workflow instructions before launch, and for telling us promptly about errors.

You must protect account credentials, use available security controls, limit access to authorized users and notify us promptly of suspected misuse. You are responsible for activity you authorize through your account and for your users' compliance with this agreement. We remain responsible for our own obligations and actions.

4. Fees billing and usage charges

The base plan costs $500 for the first month of service and $300 per month thereafter. The $500 is the first month's base-plan price, not an additional $500 setup fee on top of that month's subscription.

The $500 first-month payment is due when you accept your Order and authorize HTCS to proceed. Your initial billing period begins on the date of that payment. The first $300 recurring payment is due one month after the initial payment, with monthly renewals thereafter until cancelled. Billing begins before website launch and is not automatically deferred until the website goes live. Your Order or checkout will disclose this billing schedule, the applicable charges and your renewal dates before you authorize recurring billing.

Optional upgrades, add-ons or other services may increase the initial charge, the monthly charge or both. Before you purchase an upsell, your Order or checkout will disclose its scope, initial charges, recurring charges and any change to your total subscription price. Additional charges require your affirmative acceptance; an upsell is not added automatically without your authorization.

Fees and any separately agreed payment milestones are stated in your Order. Recurring services are billed monthly in advance and renew for successive monthly periods until cancelled. Automatic payments require your authorization and disclosure of the amount or calculation method, billing frequency and cancellation process.

Standard domain registration and annual renewal costs for the domain identified in your Order are included while your paid subscription is active. Premium or unusually expensive domains are quoted separately, and any additional charge requires your acceptance before purchase or renewal. If an included domain later becomes unusually expensive to renew, we will explain the change and obtain your agreement to any additional charge before renewal. Your domain remains yours after cancellation, and you are responsible for arranging subsequent renewals after the paid subscription ends.

The $300 monthly price includes the texting, calling and email services and usage described in your Order. HTCS pays the associated provider costs for those included services. We do not automatically add usage-based overage charges, pass-through usage fees or customer wallet top-ups to your bill for the included services. Any scope or usage limits will be disclosed in your Order before purchase; this plan does not promise unlimited communications usage.

If you need higher-volume campaigns or services beyond the agreed scope, we will discuss a separate fixed-price addition or revised plan before enabling that additional service. A higher price or additional charge requires your affirmative acceptance; exceeding an undisclosed threshold does not by itself authorize an additional charge.

AI chatbots and AI voice receptionists are optional paid upgrades and are not included in the $300 base plan. We will quote their scope, initial and recurring prices, and any usage-based charges for your acceptance before activation. No such upgrade is activated or charged automatically. Additional hosting, licenses and other services outside the agreed base plan also require a separate quote accepted before activation.

Applicable taxes may be added as required by law. We will provide notice of a recurring price increase at least 30 days before it takes effect, and you may cancel before the increase applies. An accepted fixed project price does not change without your agreement. Tell us promptly about a billing error so we can investigate; nothing here removes any nonwaivable payment-dispute rights.

5. Cancellation and refunds

You may cancel a monthly subscription at any time by emailing [email protected] from an authorized contact or using an available account cancellation control. No 30-day advance notice is required. A cancellation request received before the next renewal stops that renewal and all later recurring charges for the cancelled subscription. Services remain available through the end of the current paid period unless you request an earlier shutdown. We will acknowledge your request; our delay in acknowledging it will not move the cancellation date.

Unless your Order, an applicable guarantee or law provides otherwise, a properly authorized charge for a monthly service period is not refundable in whole or in part merely because you voluntarily cancel after that period begins or do not use the services. This includes cancellation on the first or second day after billing. Services remain available through the end of the paid period unless you request an earlier shutdown; an earlier shutdown does not itself create a refund entitlement.

We will honor any express guarantee included in your accepted offer or Order and correct billing errors, including charges made after a timely cancellation. Any refund required by law or owed because of our breach remains available.

If a separately quoted project ends before completion, we will account for work completed and authorized, noncancelable third-party commitments. Any remaining unearned advance payment for that project will be refunded. A separate setup fee or project deposit is nonrefundable only to the extent clearly disclosed, agreed and permitted by law. The base plan's $500 first-month price is a monthly service charge, as described in Section 4.

6. Ownership and license rights

You retain ownership of the content, trademarks, customer records and other materials you supply. You grant us a limited right to use those materials to perform the services and to work with the providers needed to deliver them.

Your domain name remains yours even if HTCS registers, renews or manages it on your behalf. Standard domain registration and annual renewals for the domain identified in your Order are included during your active, paid subscription, subject to the separately quoted premium or unusually expensive domain exception in Section 4. On request and after reasonable identity verification, we will provide the available authorization, access or instructions needed for you or your chosen provider to arrange a supported domain transfer. Optional managed transfer assistance is a separately agreed service; purchasing it is not a condition of basic domain release. Registrar and registry transfer charges, eligibility requirements and security procedures still apply. Transferring your domain does not transfer the subscription website or its licensed assets. After the paid subscription ends, you are responsible for arranging future domain renewals.

If you choose HTCS's standard assisted domain transfer service, the fee is $150 per domain, plus separately disclosed registrar or registry charges. This service covers coordination of a standard transfer, review of existing DNS settings and verification of the handoff. Complex DNS changes, email migrations, website rebuilds and other work outside that scope require a separate quote accepted before work begins. You may instead arrange the transfer yourself or through another provider without purchasing HTCS's assistance.

The base plan provides a right to use the HTCS-created website design, layouts, templates, workflows and configurations included in your Order during your active, paid subscription. HTCS retains the intellectual property rights it owns in those materials, including its reusable tools and methods, unless a separate written agreement expressly transfers specified rights to you. Monthly subscription payments do not automatically purchase ownership of those materials.

The base website plan is strictly subscription-only. It does not include a buyout of the website, transfer of the HTCS-created website to another provider, or a continuing license to HTCS-created site designs, workflows or configurations after the subscription ends. When your paid subscription period ends, the included website hosting, platform access and subscription license end. Your ownership of your supplied content and customer data continues.

If you later want a website built on a different platform, HTCS may separately quote a new project. That rebuild is not included in the subscription or its cancellation, and HTCS is not obligated to offer it. Its price, scope, ownership and ongoing costs would be stated in a separate agreement.

Third-party software, fonts, stock media, plugins and platform technology remain subject to their owners' rights and license terms. HTCS grants only rights it owns or is authorized to provide. We will disclose the subscription access model and any applicable transfer limitations before you purchase.

7. Platform access and website portability

Some services run on third-party platforms. Access depends on an active applicable subscription, your service plan and compliance with the use restrictions provided to you. HTCS is your service and support contact for the services we sell.

Ownership of custom content does not make a website portable between platforms. A proprietary website platform may not support an export that preserves a website for editing on another platform. Your Order will describe the limitations applicable to your website. A platform transfer may be possible, but it is different from rebuilding or exporting a site for external hosting.

We will identify the platform and relevant limitations before you purchase. The base website subscription does not include a website transfer or migration to another provider. Supported exports of your own content and customer data are addressed separately below. Any rebuild offered on another platform requires a separate quote and agreement.

8. Support maintenance and service availability

You may submit support and website update requests by email to [email protected] or by text or phone at (619) 997-6571, whichever you prefer. Your Order states any additional business hours, included changes, backup responsibilities and service commitments. Maintenance or hosting does not include unlimited development, content production, third-party repair or emergency coverage unless expressly included.

We will acknowledge support and website update requests submitted through any of these channels within one business day. Business days are Monday through Friday; Saturdays and Sundays are not business days. This is an acknowledgment timeframe, not a guarantee that every request will be completed within one business day. We will communicate the expected completion timing based on the scope of the request.

Your monthly subscription includes reasonable small updates to your existing website as needed, such as changes to text, supplied photos, business hours and service details. These small updates are not subject to a fixed monthly time allowance. Redesigns, new pages, new functionality, substantial content creation and other work beyond reasonable small updates require a separate quote accepted before work begins. We will discuss any request outside the included scope before starting separately charged work.

Services can be interrupted by maintenance, security incidents, carrier issues, internet failures and provider outages. We will use reasonable care to deliver the services and address problems within our control. Any promised uptime, response time or service credit must be stated in the Order. You should keep copies of important materials and exports; this does not reduce any backup or security duties we expressly undertake.

9. Lawful and acceptable use

You and your users must use the services lawfully and follow the platform, carrier and integration restrictions communicated to you. You may not send spam or unlawful messages, impersonate others, upload malicious code, infringe intellectual property, collect data without authority, interfere with systems, bypass security or resell access without written authorization.

You may not reverse engineer underlying platform software, remove proprietary notices, use unauthorized credentials or use the services to build a competing copy of the underlying platform. Authorized integrations remain permitted within their documented rights. Restricted industries and messaging categories may require approval or may be unavailable.

10. Your customer communications and campaigns

You are responsible for the audience, content, purpose and scheduling of communications sent for your business, including campaigns configured or assisted by us. Before sending, you must obtain the consent required for the particular channel and purpose, retain appropriate consent records, identify your business accurately and honor withdrawal requests and suppression lists.

A purchase, inquiry or phone number alone does not authorize every type of marketing. You may not use purchased or scraped lists where consent is required and has not been obtained. You must provide required notices, including any recording, transcription or AI disclosures applicable to your use.

We may require consent evidence or pause a campaign to investigate misuse. Carrier registration and approval do not replace your legal responsibilities, and we do not guarantee registration approval, message delivery, inbox placement or campaign results. Each client business needs its own accurate sender identity, consent process and policies for its messaging program.

11. HTCS text messaging program

If you separately opt in to receive texts from High Tech Computer Solutions, the program may include inquiry responses, customer service and service updates, appointment reminders, account notifications and promotional offers. We will send promotional texts only when you have separately given the applicable marketing consent. Accepting these service terms or purchasing services does not itself provide that marketing consent. Consent to marketing texts is optional and is not a condition of purchasing services.

Message frequency varies with your requests, appointments and service activity. Message and data rates may apply. To stop texts from the program, reply STOP to the number that messaged you. After an unsubscribe confirmation, no further messages will be sent through that program unless you opt in again. Stopping texts does not cancel a paid service subscription.

For assistance, reply HELP or email [email protected]. Carriers are not liable for delayed or undelivered messages. Privacy information is available at Privacy Policy. This section describes HTCS's own program; it does not register or authorize a client's separate messaging program.

12. Customer data privacy and confidentiality

You retain your rights in customer data you lawfully provide. You authorize us and the service providers needed to deliver the services to process that data for service delivery, security, support and your documented instructions. Each party must comply with the privacy and security obligations applicable to its role. A separate data processing agreement will be used when required.

We describe our handling of personal information in our Privacy Policy at Privacy Policy. You are responsible for appropriate notices and permissions for data you collect from your customers. Do not upload highly sensitive or regulated data unless the necessary service configuration and written agreements are in place.

We do not sell or share customer contact information with other businesses for their own marketing or promotional purposes. This includes mobile numbers and SMS opt-in consent. We may provide service providers with the information reasonably needed to deliver our services, including sending communications, processing payments, hosting or managing service platforms, and providing customer support. This operational access does not authorize those providers to use your contact information for their own marketing. We use appropriate privacy and security safeguards and agreements as required by applicable law. Additional disclosures and protections are described in our Privacy Policy.

Each party will protect the other's confidential information using reasonable care and disclose it only to personnel and providers who need it for the services and are subject to suitable confidentiality duties, or where disclosure is legally required. These duties do not cover information independently developed, already lawfully known or publicly available without a breach.

13. Automations AI and results

Automation and AI outputs can be incomplete or incorrect. You must review material content, test workflows and maintain appropriate human oversight before relying on them for consequential decisions. We will identify known configuration limitations relevant to the agreed work. Do not use the services as an emergency response system or as a substitute for a qualified professional.

We do not promise particular rankings, traffic, sales, leads, revenue or message delivery unless a specific written commitment states otherwise. This does not withdraw a defined deliverable or guarantee included in your accepted offer or Order.

14. Suspension and termination

If a payment fails or becomes overdue, we will give you written notice and allow 10 days after that notice to resolve the payment before HTCS suspends service for nonpayment. For another material breach that can reasonably be corrected, we will ordinarily give written notice and at least 10 days to resolve it before suspension or termination. Immediate restriction of affected services may be necessary for fraud, serious abuse, urgent security risks, legal requirements or binding provider restrictions.

We will explain the reason and restoration steps where legally and practically permitted, and limit the restriction to what is reasonably needed. We may discontinue a service for convenience with at least 30 days' notice and refund prepaid fees for the unused period after discontinuance. Your right to terminate for an uncured material breach and obtain applicable remedies remains available.

15. Transition exports and deletion

Request exports of your data and supplied content before your paid service ends where possible. You have 30 days after your paid service ends to request available exports of that data and any separately purchased deliverables whose agreed rights continue after the subscription ends, subject to security verification, legal retention duties and actual platform capabilities. This window begins at the end of your paid service period, not on the date you request cancellation. It does not extend paid hosting, platform access or subscription licenses, or change your ownership of your domain name.

The base plan does not include a website buyout or transfer of HTCS-created website designs, workflows or configurations. We do not promise a whole-account transfer where it would include those subscription assets. We will provide supported exports of your supplied content and customer data under this section, subject to applicable law and technical capabilities. Separate rights or requirements relating to a customer-owned domain or phone number remain unaffected. A separately quoted rebuild is a new project and does not transfer the existing subscription website.

Routine handoff included in an Order will be honored. Extra migration work and third-party transition costs require a separately accepted quote. After the transition window, data may be deleted under the applicable retention schedule, except for records retained lawfully or in backups until normal expiry. We do not promise indefinite storage after cancellation or use access to your data to waive rights that law requires us to honor.

16. Service warranties and limitations

We will perform our services with reasonable care and skill and materially follow the agreed scope. Notify us of a material failure so we can investigate and, where appropriate, correct or reperform the affected work. If correction is not reasonably possible, available contractual and legal remedies remain applicable.

To the extent permitted by law, other warranties not expressly stated in the Order are disclaimed, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant uninterrupted or error-free operation. These limitations do not eliminate an express guarantee, a nonwaivable statutory right or responsibility for our own conduct where it cannot lawfully be excluded.

17. Liability

To the extent permitted by law, neither party will be liable under this agreement for indirect or consequential loss, including lost profits, arising from the services. Each party's total liability for claims arising from the affected services is limited to the fees paid to HTCS for those services during the 12 months before the event giving rise to the claim.

These exclusions and the cap do not limit liability for fraud, willful misconduct, gross negligence or any liability that law does not permit to be limited. They do not eliminate a customer's obligation to pay properly incurred fees or HTCS's obligation to return a refund owed under this agreement. A signed Order may set a different cap or additional exceptions.

18. Claims involving your content or misuse

To the extent permitted by law, you will defend and indemnify HTCS against third-party claims and reasonable resulting costs caused by content you supplied without the necessary rights or your unlawful use of the services. This obligation does not apply to the extent a claim results from HTCS's breach, negligence or misconduct.

HTCS must give prompt notice, allow you reasonable control of the defense and provide reasonable cooperation at your expense. No settlement may admit fault by HTCS or impose a nonmonetary obligation on HTCS without its reasonable written consent.

19. Changes to the agreement

We may update these Terms for future purchases and renewals. We will provide at least 30 days' advance notice of a material change affecting an existing subscription and obtain new acceptance where required. You may cancel before the revised terms apply. Changes do not retroactively rewrite an accepted fixed project or an accrued claim.

20. Governing law and disputes

California law governs this agreement, except where mandatory law requires otherwise. The parties will first attempt in good faith to resolve a dispute through their designated contacts. Subject to mandatory jurisdiction rules and small-claims rights, disputes will be brought in the state courts in Riverside County, California, or the federal courts with jurisdiction there. This section does not prevent urgent relief where legally available.

21. Other terms

This agreement, the applicable Order and any separately signed agreements they incorporate constitute the agreement for the services. If a provision is unenforceable, the remainder continues to the extent lawful. A failure to enforce a provision once does not waive future enforcement.

Neither party is responsible for a delay caused by events beyond its reasonable control, provided it gives reasonable notice and takes reasonable steps to reduce the impact. This does not excuse payment for services already delivered or a refund otherwise owed. Provisions concerning ownership, confidentiality, unpaid fees, liability and disputes continue where their purpose requires after termination.

22. Contact

High Tech Computer Solutions
Temecula, California
Email: [email protected]
Phone: (619) 997-6571
Website: htcs.ai
Privacy Policy: Privacy Policy