Privacy Policy
This Privacy Policy explains how HTCS collects, uses, discloses and protects personal information when you visit htcs.ai, respond to our advertisements, contact us or use our website, CRM, messaging, automation and related services. It also explains the privacy choices available to you.
We use personal information to provide our services, respond to requests, manage customer accounts and improve our services. This policy describes our practices; accepting our service terms, submitting an inquiry or providing a phone number does not by itself give consent to receive promotional text messages. Marketing text consent is requested separately.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Company (also referred to as "HTCS", "We", "Us" or "Our") refers to High Tech Computer Solutions LLC, doing business as High Tech Computer Solutions.
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to our advertisements, website, applications and the website, CRM, messaging, automation and related business services we provide.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- First name and last name
- Email address
- Phone number
- Location details such as your address, city, or country
- Any other data such as personal preferences, requirements, or comments
- Account and service information, customer content and the messages or requests you submit to us
- Communication preferences and records of text-message consent, opt-outs and related support requests
When you use communication features, we may process the messages, call details or other information you provide through those features. Audio or transcripts may be processed where the service you choose uses them, with any notices or permissions required for that feature.
Usage Data
We and the providers supporting our website and services may process technical information such as IP addresses, browser and device details, page requests and service activity for operation, security and troubleshooting. Cookies or similar technologies may be used where needed to operate service features. Browser settings may let you control cookies, although restricting them can affect some features.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- For our communications and offers: to send service, appointment and account updates, and to send HTCS news or promotional offers where the applicable permission has been obtained. Promotional text messages require separate marketing consent. You may withdraw marketing permission as described below.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
How We Disclose Personal Information
We do not sell customer contact information or provide it to other businesses for their own marketing or promotional purposes. We may disclose information for the following limited purposes:
- To deliver and support our services: we may provide service providers with the information reasonably needed for website hosting, CRM and automation tools, email and text delivery, payment processing, account administration, security and customer support. This operational access does not authorize those providers to use your contact details for their own marketing. We use appropriate privacy and security safeguards and agreements as required by applicable law.
- For business continuity or a business transfer: information may be disclosed as permitted by law in connection with a merger, acquisition or transfer of the services. Appropriate confidentiality protections and the commitments in this policy apply. Such a transaction does not authorize another business to use mobile information or text-message consent for its own promotional campaigns.
- For legal and protective purposes: information may be disclosed when required by law or as reasonably needed to address fraud, security incidents, legal claims or the protection of rights, as further described below.
Mobile Information and Text Message Consent
We do not sell, rent or disclose mobile numbers or other mobile information to third parties for their own marketing or promotional purposes. Text-message opt-in data and consent are not provided to other businesses for their own marketing. These restrictions apply to all of the disclosure categories in this policy.
We may allow providers supporting the messaging program to process the information necessary to deliver messages, maintain consent and opt-out records, provide support or satisfy legal requirements. Access for these operational purposes does not permit those providers to use the information for their own promotional purposes.
If you choose to opt in to HTCS text messages, the program may include inquiry responses, customer service and service updates, appointment reminders, account notifications and promotional offers. Marketing and non-marketing permissions are collected separately where both are offered. Consent to marketing texts is optional and is not a condition of purchasing services.
Message frequency varies with your requests, appointments, service activity and the messages you choose to receive. Message and data rates may apply. Reply STOP to the number that sent the message to opt out, or contact us with your request. We will honor opt-outs and may send a single non-promotional confirmation. Reply HELP for assistance or email [email protected]. Opting out of texts does not cancel your paid service subscription. Our text messaging terms provide additional details.
Retention of Your Personal Data
We retain personal information only for as long as reasonably needed for the purposes described in this policy, to provide services, meet applicable legal obligations, resolve disputes and maintain necessary business records.
After a customer's paid service ends, the customer has 30 days to request supported exports of their customer data and supplied content. Account data may be deleted after that period. This request window does not extend website hosting or platform access and does not remove any nonwaivable privacy rights.
Some billing, contract, security, consent and opt-out records may be retained where needed for legal compliance, dispute handling, security or honoring communication preferences. Backup copies may remain until they expire under the applicable backup retention schedule. We do not promise indefinite storage after cancellation. See our data transition terms for details.
Transfer of Your Personal Data
Our service providers may process information in locations different from your state or country. Applicable privacy laws can differ between locations. We take reasonable steps to protect information handled for our services and use any additional safeguards or agreements required by applicable law for those transfers.
Disclosure of Your Personal Data
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Your Privacy Choices and Requests
You may contact us to ask about your information, correct inaccurate account details, request available copies or ask for deletion. Depending on your location and applicable law, additional rights may be available. We will respond in accordance with the obligations that apply and may verify your identity before acting on a request.
You may withdraw marketing permission using the unsubscribe option in an applicable email, replying STOP to a text or contacting us. We retain the information reasonably needed to honor opt-out requests. If we process records on behalf of one of our business customers, we may refer the request to that customer or assist it as appropriate.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
This Privacy Policy was last updated on November 13, 2026
Contact Us
If you have any questions about this Privacy Policy, You can contact us via email at [email protected].